JOB DESCRIPTION
- To assist the Room Division Manager in organizing, directing and coordinating the activities of the Front Office in ensuring the smooth operation and proper administration of the department
- Check and follow on shift handover, check arrivals and familiarizes oneself with room allocation, the day’s VIP arrivals and special room request
- Handle ad investigate all guest’s complaints and incidents. Give proper follow-up to ensure total customer satisfaction
- To encourage maximum revenue and occupancies through training and direct control
- To arrange alternative accommodation for guest during overbooked situation and to make transport arrangement and VIP set up for the “booked out” guests returning to the hotel the following day
- Co-ordinate with the Engineering staff on shift regarding maintenance requests received during his turn of duty. Co-ordinate and supervise F&B outlets with the Housekeeping activities especially at night
- Familiarize with all emergency procedures and to able to direct such procedures when required
REQUIREMENT
- Diploma/Degree in Hospitality Management
- Minimum 3 years of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Proficient in all Microsoft applications
- Familiar with Opera system