Operations Fulfilment Executive

Job Summary

As an Operations Fulfilment Executive, you will be responsible for managing and coordinating the end-to-end logistics and production fulfillment process from inventory management and shipment tracking to overseeing production floor activities such as flower arrangement, quality control, packaging, and timely dispatch. 

Key Responsibilities

Logistics & Inventory Coordination

• Coordinate inbound and outbound logistics, ensuring timely and accurate order fulfilment.
• Manage and monitor shipments, including tracking deliveries to ensure adherence to customer expectations.
• Work with suppliers, vendors, and internal teams to ensure seamless logistics operations and resolve delivery issues.
• Maintain accurate inventory records including receipts, stock on hand, and dispatches and reconciles any discrepancies.
• Optimize transportation routes and modes to reduce delivery time and cost.
• Prepare and analyse logistics reports and KPIs to track performance and recommend improvements.
• Manage service level agreements (SLAs) and performance of logistics service providers.

Production Floor Operations

• Oversee daily production activities across all workstations: flower prepping, arrangement, QC, packaging, and handover.
• Ensure each station is well-staffed, equipped, and operating smoothly without delays or bottlenecks.
• Coordinate closely with the purchasing and warehouse teams to ensure material readiness before production.
• Supervise workflow, resolve on-the-floor issues in real time, and escalate concerns to the superior when necessary.
• Enforce production standards including cleanliness, and safety. 
• Monitor and report real-time production performance and daily outputs.

Process Improvement & Cross-Functional Collaboration

• Identify and implement opportunities to streamline operations, reduce waste, and improve productivity.
• Stay updated on industry best practices, technologies, and operational trends in logistics and production.

Others: 

• You may be required to carry out any other ad-hoc tasks or duties assigned by management to support overall business and operational needs.

Requirements

• Diploma or Degree in Logistics, Supply Chain, Business Operations, or a related field.
• 1–3 years of experience in logistics, production, or operations fulfilment (FMCG/e-commerce/retail background preferred).
• Strong organizational and coordination skills with attention to detail.
• Ability to manage time-sensitive tasks in a fast-paced, high-volume environment.
• Proficient in Microsoft Excel, Google Sheets; ERP or inventory system experience is a plus.
• Good interpersonal and communication skills to work across departments.
• Willingness to work weekends, public holidays, or extended hours during peak periods.