Senior Operation Executive

About the Role:

We are seeking a highly capable and forward-thinking Senior Operation Executive to lead and optimize our end-to-end supply chain and operational functions. This role is a critical link between logistics, production, strategic planning, and third-party coordination to ensure smooth, efficient, and scalable operations.

The ideal candidate is both analytical and action-oriented—capable of managing day-to-day logistics while driving long-term strategic improvements. You will play a vital role in planning, coordinating, and enhancing supply chain processes, from procurement and production preparation to last-mile delivery and operational reporting.

Key Responsibilities:

Operational Management

• Plan and oversee daily production schedules, ensuring resources are effectively allocated and Floral Artisans are fully supported.
• Supervise and lead the operations team, including recruitment, training, performance appraisals, and development.
• Ensure workplace cleanliness, safety, and compliance with regulatory and internal standards.

Logistics & Fulfilment

• Coordinate and monitor the supply chain and delivery operations to ensure timely distribution of goods.
• Act as a key liaison between the operations team and third-party delivery partners to ensure smooth routing and delivery efficiency.
• Manage order tracking, card/photo printing, and delivery routing to support high-quality customer experiences.

Strategic Supply Chain Planning & Inventory Management

• Develop mid-to-long-term supply chain strategies to support business growth, cost efficiency, and operational agility.
• Analyze trends, forecast demand, and proactively identify risks and opportunities across the supply chain.
• Collaborate cross-functionally with procurement, sales, logistics, and production teams to align planning and execution efforts.
• Oversee inventory planning and stock optimization to ensure product availability while minimizing excess and obsolescence.
• Manage warehouse operations, ensuring proper storage, stock accuracy, space utilization, and adherence to safety protocols.
• Implement and monitor inventory control procedures, including cycle counts and stock audits.
• Support new product launches and seasonal campaigns through proactive capacity, warehouse space, and inventory planning.

Reporting & Continuous Improvement

• Prepare and analyze production and delivery reports, including capacity planning, job completion, and delay tracking.
• Monitor KPIs and create dashboards to provide operational visibility and guide data-driven decisions.
• Lead initiatives to streamline processes, adopt technology, and drive continuous improvement across supply chain and operations.

Requirements:

• Proven experience in operations, logistics, or supply chain management, preferably in a fast-paced or production-focused environment.
• Strong leadership, planning, and coordination skills with an ability to manage multiple priorities.
• Excellent analytical, reporting, and problem-solving skills.
• Effective communication and negotiation abilities, especially with vendors and delivery partners.
• Proficiency in supply chain software/tools and familiarity with strategic planning concepts.
• Mandarin-speaking candidates will have an added advantage.