We are looking for a detail-oriented and proactive Operations Associate to support daily warehouse and operational activities at our Singapore fulfillment hub. The role covers inbound inventory management, returns processing, inventory organization, and cross-team operational support. You'll be working closely with the Operations Manager and collaborating across departments in a fast-paced e-commerce environment.
What You'll Do
Inbound and Inventory Management
- Manage inbound purchase orders including quantity tallying, quality checks, and receiving inventory into the system
- Maintain and organize warehouse bin locations to ensure inventory accuracy and operational efficiency
- Support stocktake activities and help resolve basic inventory discrepancies
- Flag and escalate inbound shipment issues to the appropriate team member
Returns Processing
- Handle returns order management and ensure accurate processing and inventory reconciliation
Outbound Fulfillment Support
- Assist the outbound fulfillment team during sales periods and peak operational periods
- Support coordination with shipping carriers and help monitor shipment progress
Reporting and Documentation
- Perform basic operational reporting and data analysis using Google Sheets — this includes Pivot Tables, data imports and exports, lookups, and filtering
- Track operational data such as order fulfillment times, mispick/mispack rates, and shipping updates
- Maintain organized records of shipping documentation, trackers, and SOPs
Cross-team and Administrative Support
- Support internal stakeholders with ad hoc operational requests and coordination
- Assist in keeping warehouse processes organized and compliant with company policies and shipping regulations
- Perform other tasks as assigned by the Operations Manager
Who You Are
- 2–3 years of experience in operations, logistics, warehouse, or supply chain; e-commerce experience is a plus
- Bachelor's degree graduate in Logistics, Supply Chain, Data Analytics, Business Administration, or a related field is preferred
- Proficient in Google Sheets — Pivot Tables, formulas, data imports, and basic analysis are things you actually use, not just know in theory
- Prior experience with WMS, inventory ERP systems, or platforms like Shopify or WooCommerce is a plus
- Strong attention to detail, especially when handling physical inventory and documentation
- Comfortable doing hands-on warehouse work as part of your day-to-day responsibilities
- Good organizational and time-management skills; able to manage multiple tasks in a fast-paced environment
- Clear communicator and team player; comfortable working across functions
- Mandarin proficiency is a strong advantage, particularly for supplier coordination
- Proactive, reliable, and takes ownership of your work
- Own transportation arrangements for commuting to Singapore are preferred [for MY-based applicants]
About Ask & Embla and Ambi
Who We Are:
Ask & Embla is a rapidly growing jewelry brand born from alternative subcultures shaped by punk, goth, and music movements. We're based in Singapore, with a collective following of more than 850,000 across our social media channels. Our growth continues with the launch of Ambi, our piercing-focused jewelry brand, which carries the same spirit of self-expression as Ask & Embla.
As e-commerce brands, we ship internationally to a diverse customer base, and we are proud to be one of the leading brands worldwide in the alternative jewelry space. We’re passionate about creating a company that brings out the best in everyone, where individuals love to work and grow as a team. That means constantly learning, building new things, staying flexible about how and where we work, and empowering each other to do the proudest work of our lives.
Ask & Embla and Ambi are led by an ex-Googler and ex-Amazonian, supported by dozens of team members across multiple countries. We’re building the foundation to expand into several business verticals beyond e-commerce, while continuing our operations to fulfil thousands of orders each month.
Ready to Join Us?
If you're a results-oriented professional who thrives in a fast-paced environment, we encourage you to apply!
Learn More about Ask & Embla and Ambi:
Website - https://askandembla.net/
https://ambi.ooo/
Instagram - https://www.instagram.com/askemblastore/
https://www.instagram.com/ambi.ooo/
Facebook - https://www.facebook.com/AskEmblastore/
https://www.facebook.com/ooo.ambi/
Pinterest - https://www.pinterest.com/askemblastore/
https://www.pinterest.com/ambijewelry/
TikTok - https://www.tiktok.com/@askandembla_official
https://www.tiktok.com/@ambi.ooo
Why Work With Us?
We learn and build fast together, united not only by the purpose and passion of creating beautiful, expressive, and sustainably made jewelry, but also by a community that celebrates freedom in self-expression. Everyone deserves to be fully themselves, and our jewelry designs are contemporary emblems that let them do so with pride.
Job Details
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- Health insurance
- Dental insurance
- Paid time-off
- Employee discounts
- Professional development opportunities
Schedule:
- Day shift
Location:
- Singapore - 30 Kallang Pl, Singapore 339159 #07-08