About the Company:
AIRR Labs is a fast-growing E-commerce & Social Commerce company building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey.
We are looking for curious and highly motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution.
About the job:
(Senior) Warehouse Operations Associate will oversee and ensure the timely arrival of imported shipments to our partner warehouse, while maintaining optimal stock levels based on current inventory status. This role manages end-to-end warehouse and order operations including Inbound & Outbound Planning, Inventory Management, System Integration, and Performance Reporting.
Success in this role requires strong analytical skills, the ability to think creatively and solve problems, cost-effective operational planning, and excellent communication and negotiation skills with both internal teams and external partners.
Key Responsibilities:
- Collaborate with the E-commerce team to gather data on upcoming inbound shipments and expected warehouse arrival times and communicate with the warehouse partner team accordingly.
- Coordinate with the warehouse partner team to plan inventory handling, align on increasing packing stations, staffing requirements, delivery timelines, and any needed extensions with logistics providers.
- Work closely with the E-commerce team and warehouse to troubleshoot operational issues and calculate related costs (e.g., oversales, delayed shipments, stock shortages, ad hoc order processing fees, etc.).
- Manage orders through the Order Management System (OMS): create schemes, set up combos, update gift items, monitor order processes, and proactively address issues that may arise.
- Stay alert to any operational issues between warehouse and brand teams and propose fast and effective solutions.
- Verify invoices and generate weekly/monthly reports to evaluate operational performance.
Requirements:
- Minimum 2 years of experience in warehouse operations, logistic operations in ecommerce or a related field.
- Hands-on experience with B2C fulfillment and systems such as OMS and WMS.
- Ability to manage warehouse capacity, volume, costs, fulfillment KPIs, and handle administrative tasks.
- Strong understanding of project management principles, tools, and techniques.
- Highly adaptable in a fast-paced environment with critical thinking and problem-solving capabilities.
- Strong data analysis skills and the ability to work with multiple data sets.
- Excellent attention to detail.
- Strong interpersonal skills and ability to build effective working relationships across teams and external stakeholders.
- High level of professionalism and confidentiality.