Operations Associate - PH

OPERATIONS PH
Philippines

Associate


Operations Support Associate

The Operations Support Associate is responsible for key functions in operations - order verification and fulfilment, and internal and external coordination. S/he will support the processing of orders and other related transactions to ensure accuracy and completeness of documents in AIRR Labs’ supply chain and fulfilment operations. S/he will also coordinate with 3PL and customer service groups for efficient and effective dissemination of information related to orders.

 

Responsibilities:

  • Prompting picklist, sending picklist to warehouse, changing order statuses on Seller Centers, tracking warehouse dispatches to courier, monitoring of Ship-On-Time (SOT) rate, monitoring of cancellations/returns and leading post-delivery action points when needed.
  • Troubleshooting picklist issues in the internal order management system (OMS) and updating of inventory on OMS and Seller Centers.
  • Coordinating with AIRR Labs’ Brand Leads for promo details and stock requirements, coordinating with Demand & Supply Planner for stock forecasting, inventory management, and PO creation; and coordinating with internal OMS team for any tech support needed.
  • External coordination with warehouse teams for order and inventory concerns and with platform teams for any assistance needed with order dispatching.


Requirements:

  • Bachelor’s degree or equivalent relevant experience
  • Experience in project management and administrative tasks
  • Excellent written and verbal communication skills
  • Highly adaptable in a fast-paced environment with strong problem-solving skills
  • Ability to collect, track, and analyze multiple data sets
  • Keen attention to details
  • Ability to build rapport and collaborate with others within the organization and externally
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About the Company

AIRR Labs