With deep understanding and appreciation of industry trends, Our Brand Manager will leverage their deep understanding of industry trends to create seamless, omni-channel experiences for clients and prospects.
To succeed in this position, candidates should be skilled communicators and presenters who can find the best fit between brand and services. The ideal candidate will be able to organize, passionate about client relations, and focus on enhancing the brand experience of customers.
Responsibilities:
- Build, manage and develop long-term relationships with key stakeholders (brands, marketplace platform) in order to achieve the business objectives by increasing the brand’s online presence
- Lead and negotiate annual agreements with ecommerce partners
- Develop plan, KPI and Goals to achieve for each ecommerce partner
- Define and implement Go to Market strategy with cross functional internal teams (marketing, operations, customer service)
- Identify new ecommerce trends and opportunities for business growth and implement action plans
- Prepare and present product proposals to future and current ecommerce partners
- Analyze and interpret brand’s performance and consumer behavior to identify strengths, weaknesses and business opportunities
- Regular communication with clients to understand their needs and explain value proposition
- Keep accurate records pertaining to inventory and account notes
- Ensure seamless operations of their brand portfolio, including forecasting accuracy and customer order fulfillment
- Act as the key point of contact for brands and other marketplace platforms, managing and addressing daily operations, working closely with internal cross-functional teams
- Identify industry trends and competitive market insights
- Act as a client advocate with a focus on improving the customer and brand experience
- Build relationships with clients based on trust and respect
Requirements:
- Bachelor’s degree in business, communications, or related field
- At least 2 years of experience in brand and/or account management
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze large amounts of data
- Adaptability and strong problem-solving skills
- Excellent active listening skills
- Ability to build rapport and collaborate with others within the company and externally
- Understanding of consumer behaviors and industry trends
About Us
AIRR LABS is building lasting connections between brands and consumers in Southeast Asia.
We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey.
We are looking for passionate, curious and highly motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution. AIRR Labs is inviting people who have:
- Strong interpersonal and communication skills and enjoy working in a collaborative team
- Innovative, analytical, and problem-solving mindset
- High accountability to deliver results to a high standard
- Ability to manage complex projects and teams with attention to detail
- Proactive and positive attitude to thrive in a fast-paced work environment