Customer Relationship Assistant

Requirements

• MINIMUM education: Diploma.
• 1-2 years working within a customer support department.
• Excellent communication skills (written and verbal).
• Tech savvy in computer skills (Microsoft Office - word, excel, powerpoint).
• MUST able to converse in Mandarin & English.
• This position open to WOMAN only.

Responsibility

• Act as liaison to operations teams for customer issues.
• Understand customer enquiries and respond via applicable channels, email, chat and call backs.
• Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
• Respond to support calls which include problem identification, escalation, and resolution of product issues.
• To be constantly guided by company’s service standards.
• Follow communication procedures, guidelines and policies.
• Identify usability errors/ bugs and guide customers to trouble shoot & problem solving.

Benefits

• Annual Trip
• Five Working Day
• Provide Internal Training
• Company Uniform
• Office Hour Working Only

要求

• 最低学历：文凭
• 在客户支持部门工作1-2年
• 优秀的沟通能力（书面和口头表达）
• 会使用Microsoft Office-Word，Excel，PowerPoint
• 能够说普通话
• 此工作只开放给女生

职责

• 客户问题联络员
• 了解客户问题并通过适用的渠道，电子邮件，聊天和回电进行回复
• 了解客户的咨询，并确保通过适当的支持渠道将其答复或发送给客户
• 接客户的电话，其中包括问题识别，升级和解决产品问题
• 不断遵循公司的服务标准
• 遵守交流程序，指南和政策
• 识别可用性错误并指导客户进行故障排除和解决问题

福利

• 年度旅行
• 五个工作日
• 内部培训
• 公司制服
• 普通办公时间