IT Administrator

AceTeam Networks is committed to take IT beyond with our customers and pledge to be the best, while strengthening the focus towards becoming a people centric company and not just limiting to technologies.

We are looking for an IT Administrator who would like to grow with us, clearly defined by three things:

CommITted · Connected · Converged!

As an IT Administrator, you will have a chance to:

Customer-Facing Preventive Maintenance & Deployment

• Plan, schedule, and execute preventive maintenance cycles for large-scale customer environments (managing extensive inventories of network devices and endpoints across multiple nationwide sites).
• Conduct routine diagnostic checks on client hardware, monitoring critical health metrics to predict and prevent hardware failures.
• Ensure all PM activities and minor deployments are completed within strict Service Level Agreements (SLAs) for enterprise and government clients.
• Document, maintain, and centralize critical preventive maintenance knowledge, standard operating procedures (SOPs), and site-specific troubleshooting guides to ensure long-term continuity of service.
• Generate comprehensive post-maintenance reports, detailing device status, applied updates, and recommendations for hardware life-cycle replacements.

Hardware Deployment & Site Operations

• Assist the field and engineering teams with the staging, configuration, and physical deployment of IT hardware for minor customer-facing and internal projects.
• Coordinate with internal teams, field engineers, and third-party vendors for deployment and maintenance site visits, ensuring appropriate access clearances and minimal disruption to customer operations.
• Ensure all minor deployments and hardware installations are completed efficiently and meet established client service expectations.

Internal Infrastructure Maintenance

• Perform routine maintenance on internal infrastructure, with a strong focus on Active Directory (AD), Microsoft 365, and SharePoint Online.
• Regularly audit and deploy Group Policy Objects (GPOs), manage SharePoint permissions, and review user access controls to maintain strict security postures.
• Schedule and deploy routine software updates, security patches, and system upgrades for all internal servers and employee workstations.
• Routinely test data backup integrity and disaster recovery protocols to ensure business continuity.

Customer IT Asset Management

• Maintain a comprehensive, highly accurate registry of all customer-supported hardware fleets, specifically focusing on large-scale, multi-site network device inventories.
• Ensure the asset inventory is consistently kept up to date to accurately reflect any hardware changes, new deployments, replacements, or decommissioned equipment.
• Track hardware warranties, software support licenses, and device lifecycles for customer infrastructure from post-deployment handover through to decommissioning and secure disposal.
• Conduct regular audits of customer IT assets to ensure accurate inventory records, support maintenance costing, and maintain compliance

Quality Assurance, Project Kick-offs & Proposal Support

• Assist the Service Delivery team in drafting technical proposals, tender responses, and cost estimations specifically related to post-deployment support, ongoing preventive maintenance contracts, and SLA agreements.
• Actively engage in all organizational ISO matters, supporting compliance, audits, and committee activities across multiple standards (including 9001 QMS, 37001 ABMS, 45001 OH&S, and 14001 EMS).
• Design and prepare professional, detailed presentation slides for both internal committee formations and large-scale external project kick-offs.
• Actively represent the IT Operations team in project kick-off meetings, ensuring technical baselines, scope of support, and preventive maintenance schedules are clearly defined and communicated from day one.
• Identify bottlenecks in current PM workflows and propose automated or streamlined solutions to reduce downtime and monthly support costs.

Proposed Performance Metrics (KPIs)

• Percentage of preventive maintenance cycles completed on schedule and within budget.
• 100% adherence to established client SLAs for the staging, configuration, and physical deployment of hardware for minor projects.
• Accuracy, currency, and audit-readiness of the customer IT asset management registry.
• Successful preparation and delivery of kick-off materials and post-support proposals within established project timelines.
• Zero major non-conformances in IT operations during internal or external ISO audits.
• Responsible for adheringto Company’s BusinessContinuity Plan (BCP)by understanding the plan and the role as well as taking ownership for specific action
• Maintain updated knowledgeof company productsand services by participating in educational activities
• Perform any other duties and responsibilities that are assignedby the Management from time to time

We are looking for an individual with:

• Minimum Diploma/bachelor’s degree of Information Technology, Computer Science, Electronics or Equivalent.
• At least 1 experience in IT Helpdesk Role.
• Willing to work on extra time, public holidays, or weekend when necessary.
• Possesses understanding and technical ability in IT Networking, Security & Cloud Services.
• Exceptional attention to detail with good time management and organizational skills.
• Possess good communication and interpersonal skills: confident in spoken and written English and Bahasa Malaysia. Able to interact with customers professionally on behalf of the company

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