IT Engineer

AceTeam Networks is committed to take IT beyond with our customers and pledge to be the best, while strengthening the focus towards becoming a people centric company and not just limiting to technologies.

We are looking for an IT Engineer, Service Level 2 who would like to grow with us, clearly defined by three things:

CommITted · Connected · Converged!

As an IT Engineer, Service Level 2, you will have a chance to:

End-User Support

• Provide first-line and second-line technical support for desktops, laptops, printers, scanners, and mobile devices.
• Manage and troubleshoot operating systems (Windows/macOS) and enterprise applications (MS Office, email, VPN, ERP).
• Perform user account management (Active Directory, email, permissions).
• Provide onsite support for VIPs and management staff when required.
• Coordinate with central helpdesk for escalation and closure of tickets.

Network & Connectivity

• Monitor and troubleshoot LAN, WAN, and Wi-Fi connectivity issues.
• Coordinate with network vendors/ISPs for circuit or equipment downtime.
• Support switch, router, and firewall configuration under guidance from HQ network team.
• Perform periodic health checks on network devices.

Server & Infrastructure Support

• Perform daily/weekly checks on servers (Windows/Linux), storage, and virtualization systems.
• Monitor scheduled backup jobs, verify logs, and report any failures.
• Assist with patching, firmware updates, and capacity monitoring.
• Maintain system documentation and configuration records.

IT Asset Management

• Maintain up-to-date inventory of all IT hardware and software assets.
• Support hardware lifecycle management (deployment, relocation, repair, decommissioning).
• Track IT consumables and request replenishment when needed.
• Tag and label all assets as per company standards.

User Access & Security Compliance

• Implement and enforce IT security policies (password policy, device control, endpoint protection).
• Conduct periodic checks for unauthorized devices or software.
• Support endpoint antivirus and patch management systems.
• Coordinate with SOC/NOC for security incident escalation.

Project Implementation & Coordination

• Support rollout of new IT systems, hardware refresh, or network upgrades.
• Coordinate with vendors and HQ IT teams during implementation.
• Conduct acceptance testing and provide deployment reports.
• Provide onsite support during cutover or migration activities.

Documentation & Reporting

• Maintain daily activity logs, incident reports, and service request trackers.
• Submit weekly and monthly service reports with key statistics (tickets resolved, downtime, asset updates).
• Maintain network diagrams, floor port maps, and configuration sheets.

We are looking for an individual with:

• Minimum Diploma/Bachelor’s Degree of Information Technology, Computer Science, Electronics or equivalent
• Minimum 2 years of working experience in IT support, infrastructure, or network support roles.
• Strong knowledge of Windows/macOS environments and Active Directory administration.
• Basic understanding of networking concepts (TCP/IP, VLAN, firewall, routing, switching).
• Experience in supporting enterprise environments and working with ticketing systems.
• Familiarity with virtualization and backup solutions is an added advantage.
• Strong troubleshooting, communication, and documentation skills.
• Ability to work independently as a resident engineer and handle multiple priorities.
• Possess own transport and willing to travel within Shah Alam and surrounding areas when required.

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