AceTeam Networks is committed to take IT beyond with our customers and pledge to be the best, while strengthening the focus towards becoming a people centric company and not just limiting to technologies.
We are looking for a IT Support Assistant who would like to grow with us, clearly defined by three things:
CommITted · Connected · Converged!
As a IT Support Assistant, you will have a chance to:
- Understand the overall Technical Support process and procedures
- Attend to all customer calls and emails in a professional and courteous manner as well as providing advice and support in timely manner
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats, and voicemail) with customers
- Analyze, diagnose, troubleshoot and identify solutions to resolve incidents, issues, and service requests
- Document every incident and support request in the ticketing system and ensure the tickets are closed or escalated accordingly
- Track tickets statuses and ensure SLA (Service Level Agreement) are observed
- Standby for any ad-hoc technical support in rotation basis
We are looking for an individual with:
- Minimum Diploma/Bachelor’s Degree of Information Technology, Computer Science, Electronics or equivalent
- At least 1 year of experience in IT Helpdesk Role
- Willing to work on extra time, public holiday, or weekend when necessary
- Possess understanding and technical ability in IT Networking, Security & Cloud Services
- Exceptional attention to detail with good time management and organizational skills
- High proficiency in spoken and written in English language and willing to work on rotational shift
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About the Company
AceTeam
In today’s era of convergence, we are here for you. Maintaining IT security at its optimum level is vital for every organization and has nonetheless become our main focus. Acelync Networks was founded in 2012. The formation of the company derived from the complexity and continuous pressure of the surroundings that provided the advantages and opportunities for Acelync Networks to enter the emerging market of the IT world.
Accordingly, we have gathered the finest pool of talented engineers and dedicated employees to serve and solve problems that are commonly faced by our customers. Today, we are known as AceTeam Networks. This rebrand emphasizes our pledge to be the best, and also strengthens the focus towards becoming a people-centric company and not just limiting to technologies. Taking IT beyond with our customers is our commitment and we strive to serve and deliver only the best.