Cyber Security Support Officer

About the Role

AAL is seeking a Cyber Security Support Officer to join our IT team in Singapore. This role is ideal for an early-career IT professional with an interest in cyber security, networking, and information security.

You will play a key role in protecting AAL's information systems and supporting cyber security initiatives across our global operations. Working closely with the Head of IT, you will assist with security monitoring, incident response, user support, access management, and compliance activities, including ISO 27001 requirements.

Please note, only candidates with permanent working rights in Singapore can be considered for the role.

Key Responsibilities

Security Monitoring & Incident Response

• Monitor and analyse security systems to identify potential threats and suspicious activities.
• Assist in investigating and resolving cyber security incidents and security breaches.
• Escalate complex security issues to senior IT team members when required.

User Support & Security Awareness

• Provide first-level support for security-related user enquiries.
• Advise users on cyber security best practices and safe use of company systems.
• Support the delivery of security awareness and training initiatives.

Access & Identity Management

• Assist in managing user accounts, permissions, and access controls.
• Help ensure secure access to systems, applications, and company data.

Documentation & Compliance

• Maintain security policies, procedures, incident logs, and related documentation.
• Support compliance activities and audit preparation.
• Contribute to maintaining the company's ISO/IEC 27001:2022 certification requirements.

About You

Essential Requirements

• Tertiary studies in Information Technology, Cyber Security, Networking, or a related discipline.
• 2-3 years’ experience in networking and/or security technologies.
• Strong interest in cyber security and information protection.
• Good communication skills with the ability to work effectively with users and colleagues at all levels.
• Ability to follow procedures, troubleshoot issues, and seek practical solutions.
• Basic knowledge of:
  • Microsoft Intune
  • Microsoft Defender
  • Microsoft Entra ID
  • Conditional Access
  • Microsoft 365 security administration tools
• Understanding of information security principles and ISO/IEC 27001:2022 requirements.

Desirable

• Exposure to cyber security incident response activities.
• Ability to work effectively under pressure.
• Cyber security or network security certifications.
• ISO/IEC 27001:2022 Internal Auditor certification.

What We're Looking For

We are looking for someone who:

• Takes ownership and responsibility for their work.
• Has a curious mindset and enjoys learning new technologies.
• Works well as part of a team and supports others.
• Communicates clearly and professionally.
• Demonstrates integrity, accountability, and respect in all interactions.
• Is committed to continuous improvement and delivering value to the business.