Senior Vice President, Operations

About The Role

The Senior Vice President, Operations (SVP Operations) is responsible for building and leading the operational engine that enables 3cat to scale its omnichannel retail business across Malaysia and the region.

This is a foundational leadership role that will work closely with the CEO and leadership team to strengthen supply chain, logistics, electronics refurbishment, retail operations, omnichannel execution, SOPs, systems, and operational reporting.

The role requires someone highly structured, hands-on, and commercially aware - someone who can design scalable processes, lead operational execution, and improve the way the business runs across stores, digital channels, vendors, inventory, and internal teams.

Why This Role Matters To Us

3cat has built a growing retail network and is now entering its next stage of regional growth. To scale successfully, the business needs strong operational leadership to ensure consistency, efficiency, quality, and control across all channels.

The SVP Operations will play a critical role in turning 3cat’s mission into a scalable and trusted business model. This role ensures the company can grow quickly without losing discipline in supply chain, inventory, refurbishment quality, customer experience, and store execution.

A strong SVP Operations will help 3cat build the SOPs, playbooks, systems, and operating rhythm needed for repeatable growth across Malaysia and future Southeast Asia markets.

Key Responsibilities

Supply Chain & Logistics

• Own procurement, vendor management, and inbound logistics end-to-end.
• Build inventory planning and fulfilment processes across retail and digital channels.
• Drive supplier accountability on cost, quality, lead times, and service standards.
• Improve stock availability, movement, and fulfilment efficiency across the business.
• Identify supply chain gaps and implement practical solutions to improve speed, accuracy, and reliability.

Electronics Refurbishment

• Establish and improve the refurbishment workflow, including intake, grading, repair, testing, quality control, and re-listing.
• Set refurbishment quality standards that customers can trust.
• Define turnaround KPIs to ensure products move efficiently through the refurbishment process.
• Integrate refurbishment processes seamlessly with supply chain, inventory, retail, and digital operations.
• Monitor refurbishment output, quality issues, productivity, and process bottlenecks.

Retail & Omni-channel Operations

• Standardise store operating procedures to deliver a consistent and trusted customer experience.
• Monitor retail operational KPIs, including productivity, shrinkage, compliance, inventory accuracy, and service standards.
• Align physical retail and digital channels for seamless and scalable execution.
• Support retail teams in improving store readiness, operational discipline, and customer experience.
• Work closely with retail leadership to ensure outlet-level execution is consistent with company standards.
• Support livestream and social media selling operations where relevant by ensuring stores have the right operational process, product readiness, and execution support.

Process, Systems & Scale

• Build SOPs, playbooks, workflows, and operating cadences that enable rapid and repeatable growth.
• Identify inefficiencies across operations and lead improvements through process redesign, tools, systems, and automation.
• Use technology, data, and AI where relevant to improve operational visibility, productivity, accuracy, and scalability.
• Develop operational dashboards, trackers, and reporting structures to support business decision-making.
• Ensure processes are practical, scalable, and easy for teams to adopt.

CEO & Leadership Partnership

• Work closely with the CEO and leadership team on strategic priorities, operational planning, and business performance.
• Provide clear visibility on operational risks, bottlenecks, progress, and improvement opportunities.
• Support management and investor reporting where required.
• Partner with Retail, Finance, Marketing, Technology, HR, and other teams to align business priorities with operational execution.
• Build a strong culture of ownership, accountability, continuous improvement, and execution discipline across the operations function.

Key Requirements

• 6 to 10 years of experience in operations, supply chain, logistics, retail operations, or omnichannel operations.
• Experience in high-growth, startup, VC-backed, retail, electronics, mobile, recommerce, or consumer business environments is preferred.
• Strong understanding of supply chain, procurement, vendor management, inventory planning, fulfilment, refurbishment, retail operations, and SOP execution.
• Methodical and structured thinker who can design systems, processes, and operating models before scaling them.
• Hands-on and execution-ready, with the ability to both write the playbook and drive implementation on the ground.
• Comfortable using technology, data, automation, and AI to improve operational efficiency and decision-making.
• Strong stakeholder management skills, with the ability to work effectively with the CEO, leadership team, investors, vendors, and cross-functional teams.
• Strong communication and leadership skills, with the ability to motivate teams and drive accountability.
• Able to identify operational issues, simplify complexity, and turn ideas into practical execution.
• Purpose-driven, with interest in making technology more accessible and reducing unnecessary e-waste.
• Background in top-tier consulting, retail, supply chain, or high-performance operational environments is an advantage.
• Comfortable working in a fast-paced, scaling, and regionally ambitious business environment.

Expected Outcomes from this Role

• 3cat has a stronger, more scalable operating model to support growth across Malaysia and future regional markets.
• Supply chain, procurement, vendor management, and inbound logistics are more structured, reliable, and cost-effective.
• Inventory planning, fulfilment, and stock movement improve across retail and digital channels.
• Refurbishment workflow is clearly defined, measurable, and integrated with the wider operations model.
• Product quality standards and refurbishment turnaround KPIs are established and consistently tracked.
• Retail and omni-channel operations are supported by clear SOPs, playbooks, dashboards, and operating rhythms.
• Store execution, inventory accuracy, compliance, and operational productivity improve.
• Operational inefficiencies are identified and reduced through better processes, systems, technology, and AI adoption.
• Senior leadership has clear visibility of operational performance, risks, and improvement priorities.
• 3cat is better positioned to scale quickly while maintaining customer trust, operational discipline, and business control.